Significant Online Outage Affects Many Online Platforms and Applications

An extensive online disruption has disrupted dozens sites and mobile apps globally, with users reporting problems accessing the internet following issues at Amazon’s online infrastructure platform.

The affected services encompass the social media app Snapchat, Roblox, Signal, and the language learning app Duolingo, in addition to multiple Amazon-owned platforms such as its main retail platform and the Ring home security firm.

Throughout Britain, the financial institution Lloyds was disrupted along with its subsidiaries the bank Halifax and Bank of Scotland, while there were further notifications of issues using the HMRC website on that morning. Also in the UK, multiple Ring device owners used online platforms to state their home gadgets were malfunctioning.

Just within Britain, accounts of disruptions on individual apps reached the thousands for each app.

Amazon reported that the problem started in the eastern region of the US at Amazon Web Services, a section that offers essential internet backbone for many companies, who rent out space on AWS infrastructure. Amazon Web Services is the most extensive cloud computing system.

Soon after midnight (PDT) in the United States (8 in the morning BST), Amazon confirmed “increased error rates and latencies” for Amazon's platforms in a area on the east coast of the US. The cascading impact was seen to hit platforms globally, with the outage tracking website reporting problems with the corresponding services in various regions.

The outage tracker Thousand Eyes, a service that monitors online failures, further indicated a surge in problems on the start of the week, including several cases located in the state of Virginia, the location of the AWS US-East-1 zone where the company stated the outage originated.